Although there has been a big movement to online surveys, cati computer assisted telephone interviewing still has a big role to play in market research. It works with the professional edition and interview stations to provide sophisticated cati survey software rivaling packages costing thousands of dollars more. Computer assisted telephone interviewing cati computer assisted telephone interviewing is a survey technique where an interviewer follows a script provided by a software application. It works with the professional edition and interview stations to provide a sophisticated cati computer aided telephone interviewing system rivaling systems costing thousands of dollars more. We invest heavily in innovative solutions to current research challenges. Cati telephone interviewing for australia and asian. Introduction to computer assisted telephone interviewing cati. Webbased cati computerassisted telephone interviewing software. The casi system allows for a selfinterview which is especially well suited for collecting sensitive data on topics such as alcohol and illegal drug use or risky sexual behavior. The software is able to be customised so that the questions are based on the. Roy morgan research uses computer assisted telephone interviewing cati with over 200 centralised interviewing stations to provide a fullservice for. A the computer checks the responses for appropriateness and consistency.
Outsource computer aided telephone interviewing services. Traditional telephone interviewing requires that all the interviewers be in a central location to connect to a server over a local network. Top cati computeraided telephone interviewing companies leading market research firms that offer computeraided telephone interviewing cati services. Computer assisted telephone interviewing system solutions. Find a company specializing in computerassisted telephone interviews where interviewers deliver the questions over the telephone and record responses on a computer. The development of computerassisted telephone interviewing cati with a structured and digitallyrecorded questionnaire also allows the interviewer to take better custody of the interview. Top computeraided telephone interviewing cati software top computeraided telephone interviewing cati software top market research software for cati computeraided telephone interviewing. Casi stands for computerassisted self interview the casi system allows for a selfinterview which is especially well suited for collecting sensitive data on topics such as alcohol and illegal drug use or risky sexual behavior casi advantages. It is a structured system of microdata collection by telephone that speeds up the collection and editing of microdata and also permits the interviewer to educate the respondents on the importance of timely and accurate data. Cati computerassisted telephone interviewing software. Computerassisted personal interviewing capi is an interviewing technique in which the respondent or interviewer uses an electronic device to answer the questions.
Cati survey software computer assisted telephone interview. Cati computerassisted telephone interviewing software the survey systems telephone interviewing software and survey sample management module manages telephone samples and enforces quotas. These systems have been provided to our clients along with our ivr applications and computer assisted telephone interviewing cati software. Computeraided telephone interviewing advanis believes that cati continues to play a vital role in market and social research. Researchers ask the questions and then immediately data enter the responses. B interviewing time is reduced, data quality is enhanced, and the laborious steps in the datacollection process, coding questionnaires and entering the data into. An interviewer collects the data in a face to face meeting with the respondent. Both computerassisted and computeradministered modes involve the use of a computer to conduct telephone interviews. Computer assisted telephone interviewing cati, mm research. Voxco cati phone survey software makes it easier to set up projects exactly the way you need them. The wage is multiplied by the time taken to create the survey and draft questionnaire items p 1 q and the time taken to program the survey in a data entry. In fact, a software automatically support and lead the interviewer during data collection. It was developed, distributed and supported by the computerassisted survey methods csm program at the university of california, berkeley until the end. Phone interview software cati computer aided telephone.
Introduction to computer assisted telephone interviewing. Advantages of computerassisted telephone interviewing cati provides the following advantages. It is similar to computerassisted telephone interviewing, except that the interview takes place in person instead of over the telephone. The staff cost of labor hours w is the wage per hour for a researcher to develop the assessment battery. Computer assisted telephone interviewing cati the survey. Telephone sample management cati the survey systems sample sample management module manages telephone samples and enforces quotas. Basically, the survey questionnaire is stored in a sophisticated computer system. When you use a cati survey for your research project, interviewers follow a script provided by a survey software application, such as idsurvey cati software. Phone survey software voxco cati telephone interviewing. Allows participants to privately answer sensitive personal questions on a computer participants with. The survey systems web cati module works with our desktop cati software and web survey software to bring telephone interviewing online. Idsurvey telephone survey software module can improve your telephone data collection.
This video is part of mvams remote food security monitoring online course. Computerassisted telephone interviewing cati wincati. Telephone questionnaire, also known as cati, namely computerassisted telephone interviewing. For this reason, it has several advantages high quality of collected data. Cati methodology computer assisted telephone interview was designed to improve and simplify telephone interviewing process. Using our phone system with the smart message dialer and phone interview ivr software. Dsc has been providing computer products including automatic call center phone systems. Computer assisted telephone interviewing is a survey technique where an.
Gone are the days of a telephone interviewer flipping through the pages of a paper questionnaire and scribbling down answers. The true cost of cati software, however, is often overlooked. New techniques like computerassisted telephone interviewing cati have made phone surveys easier, more repeatable, and more sophisticated, allowing researchers to provide you with better data than ever before. Thus, they see questions on the screen followed by possible answers. More efficient data collection, because the interviewer enters answers directly into the computer rather than sending a paper questionnaire for a separate data capture step. Capi method computer assisted personal interview is the tech evolution of face to face research. Computerassisted telephone interviewing cati is a telephone surveying technique in which the interviewer follows a script provided by a software application. Survey software online tools for data collection idsurvey. Cati stands for computerassisted telephone interviewing. Cati computer assisted telephone interviewing youtube. Cati methodology computer assisted telephone interview improved telephone interviewing process. Cati computer assisted telephone interviewing software offers many benefits and features. Computer assisted telephone interviewing cati, computer assisted personal interviewing capi, and computer assisted self interviewing casi. Using a mobile device or pc even offline, the interviewer carry on the interview and send back the answers in real time.
Computer assisted telephone interview cati with technology from database systems corp. Phone surveys can be initiated by outbound phone calls or can be a response to callers. Cati market research services company in india pgbs. Learn english with lets talk free english lessons recommended for you. Interviewers sit at a computer workstation as the software provides the a customizable interview schedule and records completed interviews, refusals, outofservice, and schedule callback times, telephone numbers across multiple stations.
Cases is a software package for collecting survey data based on structured questionnaires, using telephone or facetoface interviewing, web surveys, as well as selfadministered procedures. Top market research software for cati computeraided telephone interviewing. Unlike most other computerassisted telephone interviewing software, voxco cati can be seamlessly integrated with an entire own telephony system. Designing sound and efficient questionnaires programming questionnaires using cati software. The survey system offers a wide variety of computer assisted telephone interviewing cati logic options. This method is usually preferred over a telephone interview when the questionnaire is long and complex. Fixed costs for saq, as shown in equation 3, include the staff wages required to develop the survey and other indirect costs. Other telephone survey software options affect the information and choices available to interviewers, such as call attempt history and allowing incoming telephone calls. Computer aided telephone interviewing or cati services from pgbs assures speed, accuracy, reliable data collection and an efficient telephonic interview through automated software. Idsurvey is a professional survey software tool for data collection surveys by telephone cati, web cawi, facetoface capi or mixed mode. Cati can assist in designing survey instruments, administering sampling.
Interviewer using this telephone interview technique, the work can be carried out according to script software. Web based system for computer assisted telephone interviewing cati quexs is a web based, open source, cati computer assisted telephone interviewing system. Standardized sampling and callback procedures can be programmed in the system to insure uniformity of practice and more efficient calling routines. Compare and select software packages that match your specific needs.
Top computeraided telephone interviewing cati software. The software is able to be customised so that the questions are based on the answers that a respondent provides. Online telephone interviewing software web cati software. The survey systems telephone interviewing software and survey sample management module. What you need is a highly intuitive computerassisted or computer aided telephone interviewing cati that improves the performance and quality of market research data collection by helping interviewers ask relevant and effective questions.
Capi stands for computerassisted personal interview the capi system allows for an interviewer administered personal interview. Top cati computeraided telephone interviewing companies. For each related technological area from software interfaces to computer security, the, casic subcommittee investigated and wrote. Confirmit cati is the telephone interviewing module of confirmit horizons, our flexible, multimode solution for market research, agencies. Telephone interviewing has now become a common method in health research 1,2. Confirmit cati is the telephone interviewing module used by market research companies to collect, analyze and manage phone interview data. Traditional telephone interviewing requires that all the interviewers be in a central. Dsc provides automatic call center phone systems including phone interview software among its many ivr applications. Communications for research cfr offers computer assisted telephone interviewing cati conducted from our data collection facilities by a staff of professionally trained interviewers and supervisors because cfmcs survent is the most widely respected cati system in marketing research, our telephone interviewing stations are all equipped with cfmc software giving. The interviewer inputs the responses into the software and precoded answer choices based on the respondents answers to each. Upon command, the computer dials the telephone number to be called and when the contact is linked, the interviewer reads the question posed on the computer screen and notes the. It can be used for many tasks, including computerassisted telephone interviewing cati, computerassisted personal interviewing capi, computerassisted selfinterviewing casi, interactive editing, highspeed data entry, and data manipulation and also has survey management capabilities. Wincatis call center manager lets you use wincatis powerful supervisor and interviewer applications to manage your call center and qualtrics to create and conduct your surveys. Computer assisted telephone interviewing process steps cati the interviewers sit in front of a computer, in which they are supposed to input the survey data.
Computerassisted telephone interviewing is telephone surveying technique in which our interviewer follows a script provided by a software application. Dsc can develop your telephone interview often refered to as cati computer assisted telephone interview applications using our award winning interactive voice response solutions. Add wincatis capabilities to your qualtrics survey system. Computer assisted telephone interviewing cati thakur. Cati stands computerassisted telephone interviewing cati is telephone surveying technique in which the interviewer follows a script provided by a. Both methods allow for the use of random digit dialing, and data entry while the interview is conducted. Reinventing the value equation of cati has allowed our clients to continue using cati for projects where it is truly the best channel for data collection. Confirmit cati is used by some of the worlds largest market research organizations and is built on over 30 years of experience in providing business critical cati solutions to the market. The computer assisted telephone interviewing cati laboratory provides a unique set of benefits for collecting phone interview data.
1228 332 499 905 77 1078 1492 95 665 546 934 1590 468 922 1536 489 1158 784 1477 222 1588 1174 1182 393 370 882 600 61 661 781 1240 624 729 1517 1252 225 1158 1297 434 522 675 237 297 845